Your Questions, Answered.

Live-in care is a type of care where a caregiver lives in the client's home and provides personalised support and care 24/7. This allows individuals to remain in the comfort and familiarity of their own home while receiving the assistance they need.

Live-in care allows clients to remain in their own homes, maintains independence, and provides one-on-one attention and support. It offers continuity of care with a familiar face, respects your home environment and routines, and is often more cost-effective than residential care homes.

Our caregivers are carefully selected, trained, and vetted to ensure they provide high-quality care and support. We match clients with caregivers based on their specific needs, preferences, and personality to ensure compatibility and a positive relationship.

Our caregivers can provide a range of support including personal care, medication management, household tasks, companionship, meal preparation, mobility assistance, and specialised needs like catheter care, PEG feed, and stoma care.

The cost of live-in care varies depending on the level of care required, location, and other factors. As an introductory agency, our fees are highly competitive. We can provide a personalised, no-obligation quote based on your specific needs during a free consultation.

Yes, absolutely. We encourage clients to be part of the selection process. We will introduce you to carers we feel are a good match, and you will have the opportunity to interview them and make the final decision on who you welcome into your home.

We take feedback seriously and will work to resolve any issues promptly. Your comfort and satisfaction are our top priorities. If necessary, we can arrange for a different caregiver to be assigned as soon as possible.

Simply contact us to discuss your needs and arrange an assessment. Our team will guide you through the process and provide support every step of the way. You can use our online enquiry form, call us, or email us to begin the conversation.

Yes, live-in care is regulated by relevant authorities, and our carer introducer platform adheres to strict standards and guidelines to ensure high-quality care. All our carers undergo enhanced DBS checks and thorough vetting processes.

Standard Care focuses on personal care, mobility assistance, and medication management. The Care Plus Package includes all Standard Care benefits plus meal preparation, light housekeeping, and support with more specialised needs like incontinence, catheter, stoma, or PEG feed care.

Yes, absolutely. Live-in care is an excellent solution for couples who wish to stay together at home, even if one or both require care. We can introduce carers experienced in supporting couples with varying care needs.

Our carers have a range of qualifications including NVQs in care, nursing qualifications (UK and abroad), specialist training certificates, and extensive practical experience. All carers are thoroughly vetted, reference-checked, and hold enhanced DBS certificates.

All carers speak English but we will do our best to match you with a carer who speaks your preferred language.

We have contingency plans in place for emergencies. If your carer is unable to work due to illness or other unforeseen circumstances, we will arrange for a replacement carer as quickly as possible to ensure continuity of care.

Yes, live-in care requires that the carer has their own bedroom in your home. Ideally, this should be a private space where they can rest during their breaks. We can discuss your home setup during the consultation.

There are several options: you can provide food for the carer, add a food allowance to your invoice, or pay the food allowance directly to the carer. We'll discuss the best arrangement for you during the consultation process.

Yes, many of our carers hold valid UK driving licenses and can drive you to appointments and social outings. They can use either your car or their own vehicle (if appropriate insurance is in place). This can be discussed when matching you with a carer.

We understand that care needs can be urgent. In many cases, we can introduce carers and have them in place within 24-48 hours, though this depends on your specific requirements and carer availability in your area.

We provide live-in care services across all of England, covering all nine regions and over 200 areas. From vibrant cities to peaceful countryside, we bring compassionate, professional care to your doorstep.

Yes, absolutely. All initial conversations and consultations are completely free and come with no obligation to proceed. We want to ensure that live-in care is the right solution for you before any commitment is made.

Respite care provides temporary relief for family caregivers. It can be arranged for a few days, weeks, or longer, allowing family members to take a break, go on holiday, or attend to other responsibilities while knowing their loved one is in safe hands.

Yes, we can introduce carers who are specifically trained and experienced in dementia care. They understand the unique challenges of dementia and can provide compassionate, person-centred support that maintains dignity and quality of life.

We take safeguarding very seriously. All our carers undergo enhanced DBS checks, thorough reference checks, and identity verification. We also provide ongoing support and monitoring to ensure the highest standards of care are maintained.

Yes, of course. We understand that care needs can evolve over time. You can transition between care packages (such as from Standard Care to Care Plus) at any time by discussing your new requirements with our team.

Yes, we can introduce carers who are experienced in providing compassionate palliative and end-of-life care. We work closely with families and healthcare professionals to ensure dignity, comfort, and peace during this sensitive time.