Our Commitment to Your Privacy.

This Privacy Policy explains how MG Live-In Care Services LTD (“we”, “us”, “our”) collects, uses, and protects your personal data when you interact with our website (mgliveincareservices.co.uk), engage with our introductory services, or register on our platform as a self-employed carer.

We are committed to complying with all relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to:

• Clients & Service Users: Individuals (and their families) who enquire about or use our introductory services.
• Carers: Self-employed care professionals who register on our platform.
• Website Users: Individuals who browse our website.

For the purpose of data protection law, the data controller is:

• Company Name: MG Live-In Care Services Limited
• Company Number: 15578608
• Registered Address: Midsummer Court 314, Midsummer Boulevard, Central Milton Keynes, Buckinghamshire, England, MK9 2UB

If you have any questions about this policy or how we handle your data, please see the “Contact Us” section at the end of this document.

We only collect the minimum amount of personal data necessary for our specified purposes. The types of data we may collect include:

• For Clients: Name, contact details (address, email, phone number), information about care needs, and other relevant details to facilitate a successful carer introduction.
• For Carers: Name, contact details, qualifications, experience, right-to-work documentation, DBS check information, references, and other information relevant to creating your professional profile.
• For all Website Users: IP address, browser type, and other technical data collected via cookies to improve our website performance and user experience.

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

• To Fulfil a Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate Interest: Where it is necessary for our legitimate interests and your interests do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.
• Consent: Where you have given us explicit consent to do so.

Specifically, we use your data to:

• Match Clients with Carers (Lawful Basis: Contract).
• Manage Relationships and provide support (Lawful Basis: Contract, Legitimate Interest).
• Improve Our Services (Lawful Basis: Legitimate Interest).
• Process Payments via third-party providers (Lawful Basis: Contract).
• Comply with Regulations (Lawful Basis: Legal Obligation).

We may share your personal data with trusted third parties for the purposes outlined above. We will never sell your personal data to any third party.

We have implemented appropriate technical and organizational security measures to protect your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under UK data protection law, you have a number of rights regarding your personal data. You have the right to:

• Request Access to a copy of the personal data we hold about you.
• Request Rectification of any incomplete or inaccurate data.
• Request Erasure of your personal data where there is no good reason for us to continue processing it.
• Object to Processing of your personal data.
• Request Restriction of Processing in certain scenarios.
• Request Data Portability of your information to another party.
• Withdraw Consent at any time where we are relying on consent.

Our website uses cookies to enhance user experience and analyze website performance. For detailed information on the cookies we use and the purposes for which we use them, please see our dedicated Cookie Policy.

We may update this policy from time to time to reflect changes in laws, regulations, or our practices. We will notify users of any significant changes. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise any of your legal rights, please contact us at:

• Email: info@mglive-incareservices.co.uk
• Postal Address: Data Protection Officer, MG Live-In Care Services LTD, Midsummer Court 314, Midsummer Boulevard, Central Milton Keynes, Buckinghamshire, England, MK9 2UB

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.